Standing still is not an option!
POS Service
Best service - that's POS. We achieve this with a concentrated product portfolio, so that the variety of spare parts does not get out of hand and the service technicians have a good command of the machine. Another plus point in the POS service:
- Highest availability of spare parts: We always have over €6.5 million worth of components in stock.
- Over 65% of all cases can be resolved free of charge over the phone.
- 25 in-house service technicians will help you quickly and competently on site.
- We charge only 79 euros an hour.
Compact machine portfolio ensures service competence.
By opting for a POS milling machine, automation solution or lathe, you will experience a significant reduction in downtime. This gives you full performance for your customers and projects.
Service is not an empty promise for us. We live for service. Every day. For our customers. For you. How do we do it?
We know our machines – all of them
You don’t have to wait for “the one specialist”: With our streamlined portfolio of machining centers and automation solutions, we have ensured that each of our 25 in-house service technicians has the relevant expertise for all machines. This means that someone is always on hand to help you quickly and competently.
Solutions already on the phone – free of charge
With expert telephone diagnostics, we can solve about 65% of all downtimes without an on-site deployment. This saves time as well as money: Because this support is free of charge for you and ensures that your machine is ready for use quickly.
Service 7 days a week
We don’t use any answering machines. As the owner of a POS machine, you can always reach our service team directly – even at weekends. Just as you are there for your customers, POS is always there for you!
Maximum availability of spare parts
Our spare parts warehouse always has material with a value of around 6.5 million euros in stock. Every service employee also has a mobile warehouse and can thus respond to your requirements directly on site. Long procurement times are therefore a thing of the past.
Transparent and fair costs
Across Germany, we manage to eliminate downtimes on average within 36 hours. At just 79 EUR/h, we are a clear industry leader. Our deployment is only finished when your machine is running again – hand on it!
Tax Optimization, Marketing and Co.
Our goal for you is always process optimization. And this also includes machine and balance sheet optimization. In short: We will look for a solution for you that pays off, makes everyday work easier and puts more money into your balance.
Once the right machine and automation has been found for your company, our work does not stop. Next, we will tackle the industry-specific tax optimizations in cooperation with you and your tax advisor. This is how we make sure that your investment really pays off – and that you get what you deserve back from the state.
And that’s not all. Next we go to marketing. Because With targeted marketing, you increase the number of your orders. And you can now manage this professionally with your customized POS solution.
Now let’s get down to business: We take care of process and machine optimization. For this purpose, we carry out a comprehensive process analysis in your company – i.e. an analysis of the actual state – and take care of the optimization of your machining strategies, including tool and clamping optimization.
Our activities include, but are not limited to:
- Linear laser interferometer measurement of your machine
- Circular shape test according to DIN EN ISO 230
- Space laser interferometer of your 5-axis machining center
- Axis optimization, so that the machine is optimally adapted to its environment
- Thermal optimizations
Comprehensive service includes professional training
We know how important it is to train the workforce when introducing a new milling machine or lathe. To ensure that everything runs smoothly in your machining centre, we give your workforce a lot of space for training.
We don’t do things by halves at POS. That is why we have set up our own training centre, which more than 400 training guests visit every year. In addition to classic standard training, we also offer 5-axis training and button training.
Our special plus is the offer of maintenance training. Other manufacturers of turning and milling machines see maintenance as a lucrative source of income. We on the other hand want to keep your costs as low as possible. Therefore, we focus on direct implementation in practice as part of our maintenance training. In this way, you save the costs that would be associated with the maintenance and repair of your machine.
Our training promise: We train according to the latest standards and are certified by well-known control manufacturers.
- Training on the same milling machines and lathes as in your company
- Guaranteed 1:1 implementation in your machining center possible after completion of the training
- Free application diagnosis by phone
POS =
Process optimization system
Our name is no coincidence. We want to optimize your processes and provide the right systems for this. The key lies in the right machine and the corresponding automation solution.
Automate your processes. Speed up your manufacturing processes. Work profitably at all times. Relieve your employees. We have the right solutions at hand. Just talk to us.
Our plus in service:
- Cycle time calculations for series applications
- Development and production of customised clamping devices
- Maintenance packages to prevent outages
Almost 50 years of perfection from passion: Personal. Competent. Reliable.
At POS, your success is our top priority. With almost half a century of experience in machine tool construction, we know exactly what is important in machining. Our expertise also flows into our service, because we want your machine to run! For your productivity and your competitive edge.
We are like you: medium-sized and customer-orientated
"For almost 50 years, we have been focusing on the needs of our customers in the fields of contract manufacturing, special machine construction and tool and mold making. This experience flows into every one of our CNC machining centers. We know what matters: highest quality, reliability, and service that won't let you down. With over 1,200 satisfied customers and more than 2 million machine hours in the market, we are your reliable partner for the future."
