Our service can do more:

Spare parts warehouse worth 6,5 million euros.
Free phone support solves 65 % of all downtime.
More than 25 in-house, competent service technicians.
Compact machine portfolio ensures service competence.
Shake on it: Only 79 Euro/h.

Downtime is not an option

We strive for good service. We achieve this with a concentrated product portfolio, so that the variety of spare parts does not get out of hand and the service technicians have a good command of the machine.

Other plus points in the POS service:

  • We can always stock all spare parts: Our e-parts warehouse comprises over 6.5 million euros worth.
  • More than 65% of all cases can be solved on the phone.
  • 25 in-house service technicians will help you quickly and competently on site.
  • We charge only 79 euros an hour.

With your decision for a POS milling machine, automation solution or lathe, you will experience that downtimes are significantly reduced. This gives you full performance for your customers and projects.

Service is not an empty promise for us. We live for service. Every day. For our customers. For you. How do we do it?

We know our machines – all of them

You don’t have to wait for “that one specialist”: With our streamlined portfolio of machining centers and automation solutions, we have ensured that each of our 25 own service technicians has the appropriate know-how for all machines. This means that someone is always there to help you competently and quickly.

Solutions already on the phone – free of charge

With expert telephone diagnostics, we can solve about 65% of all downtimes without an on-site deployment. This saves time as well as money: Because this support is free of charge for you and ensures that your machine is ready for use quickly.

Service 7 days a week

We don’t use any answering machines. As the owner of a POS machine, you can always reach our service directly – even on weekends. Just as you are there for your customers, POS is always there for you!

Maximum availability of spare parts

Our spare parts warehouse always has material with a value of around 6.5 million euros in stock. Every service employee also has a mobile warehouse and can thus respond to your requirements directly on site. Long procurement times are therefore a thing of the past.

Transparent and fair costs

Across Germany, we manage to eliminate downtimes on average within 36 hours. At just 79 EUR/h, we are a clear industry leader. Our deployment is only finished when your machine is running again – hand on it!

Need support?

Or send your request

Tax Optimization, Marketing and Co.

Our goal for you is always process optimization. And this also includes machine and balance sheet optimization. In short: We will look for a solution for you that pays off, makes everyday work easier and puts more money into your balance.

Once the right machine and automation has been found for your company, our work does not stop. Next, we will tackle the industry-specific tax optimizations in cooperation with you and your tax advisor. This is how we make sure that your investment really pays off – and that you get what you deserve back from the state.

And that’s not all. Next we go to marketing. Because With targeted marketing, you increase the number of your orders. And you can now professionally handle them with your customized POS solution.

Now let’s get down to business: We take care of process and machine optimization. For this purpose, we carry out a comprehensive process analysis in your company – i.e. an analysis of the actual state – and take care of the optimization of your machining strategies, including tool and clamping optimization.

Our activities include, but are not limited to:

  • Linear laser interferometer measurement of your machine
  • Circular shape test according to DIN EN ISO 230
  • Space laser interferometer of your 5-axis machining center
  • Axis optimization, so that the machine is optimally adapted to its environment
  • Thermal optimizations

Comprehensive service includes professional training

We know how important it is to train the workforce when introducing a new milling machine or lathe. To ensure that everything runs smoothly in your machining centre, we give your workforce a lot of space for training.

At POS, we don’t do half work. That is why we have set up our own training centre, which more than 400 training guests visit every year. In addition to classic standard training, we also offer 5-axis training and button training. Our special plus is the offer of maintenance training. Other manufacturers of turning and milling machines see maintenance as a lucrative source of income. We on the other hand want to keep your costs as low as possible. Therefore, we focus on direct implementation in practice as part of our maintenance training. In this way, you save the costs that would be associated with the maintenance and repair of your machine. Our training promise: We train according to the latest standards and are certified by well-known control manufacturers.
  • Training on the same milling machines and lathes as in your company
  • Guaranteed 1:1 implementation in your machining centre possible after completion of the training
  • Free application diagnosis by phone

POS =
Process optimization system

Our name does not mean approximately. We want to optimize your processes and provide the right systems for this. The key lies in the appropriate machine and the corresponding solution for automation.

Automate your processes. Speed up your manufacturing processes. Work profitably at all times. Relieve your employees. We have the right solutions at hand. Just talk to us.

Our plus in service:

  • Cycle time calculations for series applications
  • Development and production of customised clamping devices
  • Maintenance packages to prevent outages

Need support?

Or send your request

FAQ

We build machines. Service is a part of your machine, not the profit centre of our company. With the elimination of 65% of all downtimes through free telephone consultation, a spare parts warehouse always available on site worth 6.5 million euros and 25 of our own service technicians, each of whom is familiar with our portfolio, we are the industry’s first in terms of customer care. We want you to be able to do your job and eliminate downtimes quickly and competently.

We want our customers to be able to help themselves in case of doubt. Therefore, we offer special maintenance training in our training center. In the sense of a comprehensive service, you can also book customized maintenance packages with us.

The POS machine portfolio

POSmill
CE 1000

Our all-rounder.
3-axis milling machine / machining centre
x=1.060 mm | y=600 mm | z=600 mm

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POSmill
E 1600

Our all-rounder in large version.
3-axis milling machine / machining centre
x=1.600 mm | y=800 mm | z=800 mm

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POSmill
E 2050

Large and ergonomic is no contradiction.
3-axis milling machine / machining centre
x=2.050 mm | y=1.150 mm | z=780 mm

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POSmill
H 500 U

Our transformation artist.
5-axis milling machine / machining centre
x=650 mm | y=850 mm | z=500 mm

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POSmill
H 800 U

Our all-rounder with safety reserves.
5-axis milling machine / machining centre
x=670 mm | y=820 mm | z=600 mm

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POSmill
H 2200 U

Large and highly profitable.
5-axis milling machine /
machining centre
x=2.200 mm | y=1.400 mm | z=1.000 mm

View

POSturn
E 450

Our all-rounder and highly flexible.
Lathe / machining centre
x=305 mm | z=750, 1.250 mm

View

POSrobo
R 74 / 125

The standard tool changer changes tools and workpieces.
Patented & compatible with all POS machines.

View

POSrobo
R 500

The strong one for large parts.
Range up to 3 m &
compatible with all POS machines.

View

We let others speak for us

Customer K... from T... writes:
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.... first we had almost no work, now everything is coming at once. Sure, then all of a sudden the controls go crazy. POS has all the spare parts within reach, is on the machine within a few hours and shortly afterwards it is running again without malfunction. Sure, things happen every now and then. But what's important, is how this is handled. POS responds swiftly and without any bureaucracy.
Customer A... from B... writes:
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.... I am the advisor of Mr. A... of the company A.... "I'm sure you know that Mr. A... is in financial difficulties because of the coronavirus. He asked me to contact his bank and you about a deferral. When would you have time for us come to you to discuss all the modalities." " For now we first reduce the rents for the next six months by half, this should give Mr. A ... some room to breathe. Agreed?" My advisor was flabbergasted. After the holidays, business was back on an acceptable level and I was able to continue with normal rental payments early. I will catch up on the reductions in the next few months. Please note, without additional interest or fees. MY THANKS to the whole POS-team
Customer P... from B... writes:
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What is true must also remain true! .... .... due to the automobile crisis and intensified by the Corona era, I was forced to speak with our lenders regarding the granted bank loans and leasing obligations. A conversation with Mr. Helle was also scheduled. One phone call, no meetings, no conversations with an advisor, just one phone call with Mr. Helle! "Absolutely, you can suspend rent payment for four months, then we'll talk again." That's it! At the time, I had not even received a recall from anyone in charge of the other lenders.
Customer L... from O... writes:
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Hello Mr. Helle, I wanted to thank you for the very fast response time of today's service deployment, as always a very good employee of yours was with us and was able to resolve our problem very quickly, the service from POS is extraordinary and certainly another reason why we like to work with your machines.
Customer B... from L... writes:
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... finally I found a new qualified employee. I told him which machining centre I wanted to choose. Without much talk about it, he said: "We used a POS. It can withstand the hardest use! My decision was quickly made. Today I can only say, "Nothing is too much for the POS! Whether performance, surface finish or precision. We are completely convinced!"
Customer K... from W... writes:
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... my 3 POSmills are the only machines that are currently fully utilized by me. I cannot divide the work between other machines, because far too little can be removed and I would have to rewrite all programs to other tools and their cutting values. POS has offered me to buy my other 2 machines and to supply me with new POSmill 5-axis machines. A hot offer in these times. From experience, I know that POS won't let me down in an emergency.
Customer K... from H... writes:
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CEO Mr. K... called and praised our two service technicians highly. - Professional and quick commissioning - very good instruction The whole package was a great fit! Extremely competent! THANK YOU
Customer K... from W... writes:
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... in addition, I would like to thank you on behalf of my employees for the excellent Heidenhain training for the 5-axis POSmill H 800 U. The unanimous statement of all trainees was that this training was the best they have ever had. The programming was carried out very practically on the computer and directly afterwards on the machine. Highly interesting were also the nominal values that were used to bring us real benefits. Our employees are already looking forward to the meeting of POS users to exchange their experiences in the summer. Due to the holiday planning, I ask you to let us know the date in good time.
Customer S... from V... writes:
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2 days ago we called because of a malfunction on our machine. A solution to our problem was found very quickly by their very competent employees and described to us very clearly. Thank you very much for your excellent service.
Customer V... from S... writes:
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Congratulations to the entire team! Great performance, great machines and nice people in the team. Thank you very much for all your help…!!! Yours sincerely, K.S.
Customer G... from F... writes:
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Servus, you have been so highly praised here by the boss and staff in terms of your appearance and ability that it must be passed on in any case. Regards, M
Customer V... from S... writes:
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Hello The H800 U has made slides and electrodes for 15.5 hours in a row ... with your automation Very, very good result, I wish you could see this! The electrodes 5Axs simultaneously …. Kind regards
Customer L... from E... writes:
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Hello Mr. H..., I wanted to thank you again for the perfectly smooth process, this is the first time we have experienced any delivery and commissioning of machines free of problems like this. A big praise also to Mr. X who had done his job more than well, he could really answer all our questions and instructed us in a top way. Thank you again and hope to continue this great collaboration.
Customer B... from N... writes:
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Dear Sirs, I would like to thank you for the EXCELLENT maintenance on our H800U last week. Thank you for the simple solution. I wish you and your team all the best, best regards
Customer W... from S... writes:
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We have been using a Posmill E1100 with Heidenhain iTNC 530 and SK 50 control since 2009. The machine is really not spared in our production and is mainly used for roughing workpieces, but this machine also masters precise workpieces. In 2018, the main spindle was replaced for the first time due to wear of the cone. The processing of repairs by Rolf Helle GmbH always convinced us with its high level of professional competence and timely implementation. The E1100 is a real "workhorse" with little downtime and therefore we can recommend it with a clear conscience.
Customer R... from S... writes:
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Currently, we are totally overloaded. An "after-hours employee" pressed the emergency stop during tool change. He did not know how to solve the error, so he called the service of the machine manufacturer nearby. After 2 days the mechanic came. The deployment was calculated at €2,100. When I called there and complained about the price, I was told that it was funny to make a mistake and then complain about the invoice amount. I could not help but say that POS would have helped me by telephone within minutes, even after the usual business hours, and I would not even have had to pay anything for that.
Customer F... from S... writes:
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after the delivery of the POSmill H 800 U was delayed by one week and we could only use it 2 weeks later, everything worked very well and exemplary with the introduction and commissioning. Our people were very satisfied with their training. With a few small gimmicks at the start we received prompt and exemplary support by phone from POS, even after working hours. Of course, work has been waiting for the machine. It was a pleasure to see the chips flying. Yes, we already see considerable advantages over our "market competitors". The low machine price offers us an advantage in the machine hourly rate calculation and the extremely powerful spindle allows us to produce in a significantly shorter time and thus gives us a real chance of earning money with the POS. We will stay in touch and I will contact you if any questions arise or if I can tell you anything special.
Customer M... from B... writes:
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Since day 1 POS-itively surprised. I have been working with the CE1000 for over a year now in single-layer tool/ mould making and achieve very good results with it. It's a real all-rounder. Our company is active in medical technology, which means that small tools are often used and special requirements are placed on positioning accuracy. The CE1000 was able to hold its own there as well. All in all, the price/performance ratio is absolutely top and a recommended machine for your intended area of application. I was also convinced by its reliability. Despite minor maintenance work, there were only few failures and no noticeable wear. The service is particularly noteworthy compared to other manufacturers. Within a few hours I could be helped with minor problems directly on the phone by remote diagnosis. If the machine fails, the problem is solved in less than 24 hours. Great and go on.
Customer L... from E... writes:
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it is nice that there are still companies / entrepreneurs like Mr Helle who keep their word. Without any legal quirks and evasive measures. We are very happy to work with Helle, for this very reason. You call each other, you talk to each other – and in almost all cases you find a common solution to upcoming problems. Meanwhile, we work with 3 POS Mil machining centres and are completely satisfied with them and if there is any damage, we know that Helle's service guarantees fast, inexpensive and uncomplicated help. Thanks also to the staff of the Helle company for your very pleasant and friendly cooperation!
Customer W... from I... writes:
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We are now expected to move into our new hall in June. Afterwards, we will possibly consider an additional milling machine. Is there any news regarding lathes? (another machine should also be added in this area) Customer testimonial: We now have 3 Posmill machines. C800; C1050 and E1100. We are extremely satisfied with the reliability of the machines, with the outstanding response time and competence of the service, as well as with the complete consultation and order processing. Our next machine will therefore be another Posmill. Thank you again for the excellent cooperation.
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Full equipment is our basic equipment

We already have almost all conceivable options in the standard equipment of our milling machines and lathes. This way, no process-safeguarding elements are omitted. In addition, you can easily add the right automation solution to your machining center even later.

Request your machine now

MILLING

With our range of POS milling machines, you benefit from state-of-the-art technology that is characterized by high dynamics and stability. Exactly what matters when it comes to professional milling.

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TURNING

Standards, accuracy and flexibility – as with milling, with our lathes you can rely on the usual POS quality.

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AUTOMATION

All machining centres and milling machines can be equipped with our own patented automation solutions.

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FINANCE

POS will finance without a bank: Short-term, flexible and without any bureaucracy – count on it! From business to business.

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SERVICE

Our compact machine portfolio ensures broadly distributed know-how among our 25 service technicians. We can solve 65% of all downtimes by phone and will otherwise arrive at your location quickly.

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